Do I need to pay to create an account? ⌄

No. Creating an account is free. You can start reading articles and earning VPoints after signing up.

I forgot my password. What should I do? ⌄

Use the “Forgot Password” option on the login page. You’ll receive a verification code to reset your password securely.

Why am I not receiving verification or reset emails? ⌄

Check your Spam/Junk folder and ensure your email address is correct. Some corporate email filters may delay delivery—try using a personal email address if possible.

Can I use more than one account? ⌄

For fairness and security, the platform may restrict duplicate or abusive account creation. Use only one primary account for consistent tracking and rewards eligibility.

What are VPoints? ⌄

VPoints are points you earn from participating in the program (such as reading eligible articles and completing actions). You can use VPoints to buy VSeeds.

How do I earn VPoints from articles? ⌄

Browse articles and follow the on-page earning rules (e.g., reading duration or completion). Eligible actions award VPoints automatically when conditions are met.

Do my VPoints expire? ⌄

This depends on the program rules in your account. Some systems apply expiry to prevent inactivity hoarding. If expiry is enabled, it will be shown in your dashboard.

Why didn’t I get VPoints after reading? ⌄

Common reasons include: not meeting the minimum read time, multiple tabs/devices triggering anti-abuse rules, unstable connection, or the article not being eligible at that time.

What are VSeeds? ⌄

VSeeds are “growth units” purchased using VPoints. After purchase, VSeeds mature over time and can generate VGold.

How do VSeeds generate VGold? ⌄

VSeeds need time to mature. As they progress, they generate VGold based on the program’s growth rules. Consistency and patience are part of the model.

Can I cash out VSeeds directly? ⌄

Typically, VSeeds are not directly redeemable. Their purpose is to generate VGold over time, which can later be used for rewards.

Does buying more VSeeds make VGold faster? ⌄

Buying more VSeeds can increase your potential VGold generation, but time-based rules still apply. Your dashboard should show progress and estimated earning pace.

What are rewards and how do I redeem them? ⌄

Rewards are items/vouchers you can exchange using VGold. Go to the Rewards page, choose a reward, and follow the redemption instructions shown in your account.

Why do I need to log in to view VGold equivalents? ⌄

VGold equivalents and redemption eligibility can depend on your account status and current balance, so they are shown only when you’re logged in.

How long does redemption take? ⌄

Delivery times vary by reward type. Some digital rewards can be instant, while others may require processing. Updates are usually shown in your dashboard.

Can I exchange VGold back to VPoints? ⌄

In most cases, exchanges are one-way to prevent abuse. If reverse exchange is supported, it will be stated clearly in the program rules.